How can I purchase an artwork?
 

Original artworks available through the Sartorial by Bea online Shop can be purchased directly through the website.

Simply select the artwork you would like to purchase, add it to your cart and complete the checkout securely using the available online payment methods.
 

Once your order has been confirmed, you will receive a confirmation email. Your artwork will then be carefully prepared, packaged and shipped to your selected address.
 

If you are interested in a custom commission or bespoke artwork, commissions are handled through a personalised consultation and proposal process rather than through the online Shop. Please visit the Commissions page or contact me directly to discuss your idea.

 

Do the artworks come framed?

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Yes. Original artworks available through the online Shop are presented with the framing and passepartout specified on their individual product page.

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Depending on the artwork, different framing options may be available, including standard and premium options. The exact framing included with each piece is clearly indicated on its product page.

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All Shop artworks arrive ready to hang or display.

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For custom commissions, framing is not included in the commission price. If you would like your commissioned artwork framed, I will be happy to personally advise you on suitable frame and passepartout options at no additional advisory cost. The selected framing will be quoted separately.

 

 

Do you ship internationally?

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Yes. Sartorial by Bea offers international shipping.

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Shipping costs are calculated automatically at checkout once you enter your shipping address and destination details. This allows the shipping cost to be calculated according to the specific destination and artwork being purchased.

All artworks are carefully wrapped and securely packaged to ensure they arrive safely.

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All orders include tracking, and you will receive your tracking information once your artwork has been shipped.

Please note that international orders may be subject to import duties, taxes or other charges imposed by the destination country. These charges, where applicable, are the responsibility of the customer.

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For custom commissions, shipping is calculated separately according to the project and destination and is included in the personalised proposal.

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For further information, please see our Shipping Policy.

 

Can I request a custom commission?

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Absolutely.​ Sartorial by Bea specialises in bespoke artworks inspired by timeless masculine elegance and the world of sartorial culture.

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You may commission an artwork inspired by a particular outfit, a special photograph, a memorable occasion, a person, a garment or any other sartorial detail you would like to transform into an original artwork.

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Each commission is developed individually according to your creative brief, preferred medium, size and requirements.

The process begins with an initial enquiry and consultation, followed by a personalised proposal.

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Please visit the Commissions page or contact me directly to discuss your idea.

 

How does the commission process work?

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Custom commissions are handled through a personalised process:

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Initial enquiry → Consultation → Personalised proposal → Initial payment → Artwork creation → Client approval → Final payment → Preparation & shipping

You will be kept informed throughout the creative process, and the specific timeline and payment terms will be agreed as part of your personalised proposal.

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How long does a custom commission take?

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Each commission is unique, and the timeframe depends on the size, medium, complexity and specific requirements of the artwork, as well as the current studio schedule.

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A proposed timeframe will be discussed with you as part of the personalised commission proposal. All proposed delivery dates are approximate and may vary depending on the complexity of the artwork, the creative process and current studio workload.

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As the artwork is individually hand-painted, the creative process may occasionally require additional time to ensure the final piece meets the expected artistic standards.

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In the event of any significant delay, the client will be informed as early as possible.

 

 

What is your return policy?

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For original artworks purchased through the online Shop, you may request a return within 14 calendar days of delivery, subject to the applicable conditions and consumer rights.

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The artwork must be returned in its original condition, together with its original frame and passepartout where applicable, Certificate of Authenticity and accompanying documentation.

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Customers are responsible for the cost and safe arrangement of return shipping.

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Alternatively, you may choose full store credit towards another available Sartorial by Bea artwork.

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Custom commissioned artworks are personalised pieces and are subject to different cancellation and return conditions.

If an artwork arrives damaged during delivery, please contact Sartorial by Bea within 7 calendar days and provide clear photographs of the packaging and damage. Please retain all original packaging and shipping materials while the situation is being assessed.

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For full details, please see our Terms of Service and Shipping Policy.

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Can I cancel a commission once it’s started?

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Because commissions are personalised artworks created specifically for each client, cancellation is generally not possible once the creative process has begun, except where otherwise required by applicable law or expressly agreed in writing.

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The specific payment and cancellation conditions applicable to your project will be included in your personalised commission proposal.

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We encourage open communication throughout the creative process so that your artwork develops according to your vision.

 

 

Will the artwork look exactly like the images online?

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Each Sartorial by Bea artwork is individually hand-painted and completely original.

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Colours, textures and small details may appear slightly different depending on lighting conditions, photography and the screen settings of your device.

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These subtle variations are a natural characteristic of original handmade artwork and contribute to the individuality of each piece.

The photographs shown on each product page are intended to represent the artwork as accurately as possible.

 

 

Do you offer gift packaging or notes?

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Yes. If your artwork is a gift, I would be happy to include a handwritten note and prepare the piece with elegant, protective packaging.

Please let me know during the order process if you would like to include a personal message.

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Do I receive tracking information?

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Yes. All Shop orders include tracking.

Once your artwork has been shipped, you will receive the relevant tracking information so you can follow its journey to your destination.

For commissioned artworks, shipping and tracking arrangements will be confirmed as part of the personalised proposal.

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What happens if my artwork arrives damaged?

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Please contact Sartorial by Bea within 48 hours of delivery and provide clear photographs of:

• The external packaging

• The internal protective packaging

• The artwork and/or frame showing the damage

• Any other relevant evidence of the condition upon arrival

Please retain the original packaging and all shipping materials until the situation has been assessed.

Depending on the nature and extent of the damage, an appropriate solution may include repair, replacement of damaged framing, replacement with another available artwork or a refund where appropriate.

For further information, please refer to our Shipping Policy.

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