1.Products & Services:

Sartorial by Bea offers two types of artworks:
 

a) Original Artworks:

One-of-a-kind, hand-painted artworks available for purchase through the online Shop. These artworks are created independently and are not personalised to individual clients.

Sartorial by Bea works with two primary artistic media:

• Oil painting on canvas for artworks created on canvas.

• Gouache painting on fine art paper for artworks created on fine art paper.

The medium and specific materials used for each artwork are clearly indicated on its individual product page.

Original artworks available through the Shop are presented with the framing and passepartout specified on their individual product page.
 

b) Custom Commissions:

Bespoke artworks created specifically according to a client’s requirements, preferences and creative brief.

Commissions may be created on canvas or fine art paper, depending on the project and the client’s preferences. The medium, size, framing and other specifications are discussed and agreed individually as part of the personalised proposal.

Commissions are handled through a personalised consultation and proposal process rather than through the online Shop.
 

Each artwork is individually hand-painted. Minor variations in colour, texture and detail are a natural characteristic of original handmade artwork and contribute to the individuality of each piece.
 

Colours may also appear slightly different depending on the screen settings and display of your device.

2.Pricing:

All prices for artworks available through the online Shop are displayed in euros (€) and include applicable taxes where required.
 

Sartorial by Bea reserves the right to modify prices at any time. However, once a purchase has been confirmed, the price applicable to that transaction will remain fixed.

Commission prices are provided individually according to the size, medium, complexity and requirements of each project.
 

For commissions, framing and shipping are not included in the commission price unless specifically agreed. Framing options can be discussed and recommended as part of the personalised proposal, with the selected framing and shipping costs quoted separately.

3.Payments:

Online Shop Purchases:
 

Original artworks purchased through the online Shop are paid securely through the website checkout using the available online payment methods.

An order is considered confirmed once payment has been successfully received.
 

Custom Commissions:
 

Commission payments are handled separately from online Shop purchases.

Payment terms will be specified in the personalised commission proposal. Depending on the project, payment may be arranged as:
 

• 100% upfront payment, or

• 60% upon confirmation of the commission and 40% before final delivery.
   

Work on a commissioned artwork begins only once the agreed initial payment has been received.
 

For commissions, payment may be made by bank transfer according to the payment instructions provided in the personalised proposal.
 

If the final payment is not received within the agreed timeframe, Sartorial by Bea reserves the right to withhold delivery of the completed artwork until payment has been received in full.

4. Commission Process & Client Approval

Custom commissions are handled through a personalised process:
 

Initial enquiry → Consultation → Personalised proposal → Initial payment → Artwork creation → Client approval → Final payment → Preparation & shipping
 

The client will be kept informed throughout the creative process.

Minor adjustments may be discussed during the appropriate stages of production. The specific scope of revisions will depend on the nature of the commission and will be agreed as part of the project.
 

Once the final artwork has been approved by the client, no further modifications may be requested.
 

Framing for Commissions:
 

Framing is not included in the commission price.
 

If the client would like the artwork framed, Sartorial by Bea will be happy to provide personalised guidance and recommend suitable framing and passepartout options.
 

This framing advice is provided at no additional cost. The client will only be responsible for the cost of the selected frame and/or passepartout.
 

Framing options and costs will be discussed and quoted separately as part of the commission.

5.Intellectual Property:

All content and artworks displayed on this website — including but not limited to images, text, design, and original paintings — are the intellectual property of Sartorial by Bea and are protected by applicable copyright and intellectual property laws.
 

The purchase of an artwork does not transfer intellectual property or reproduction rights to the buyer.
 

Purchasing an original artwork does not grant the buyer the right to:

• Reproduce the artwork or its image in any form.

• Produce or sell copies.

• Use the artwork or its image for commercial purposes.

• Claim authorship of the artwork.
   

Sartorial by Bea retains the copyright and intellectual property rights associated with the artwork.
 

If you are interested in licensing or using an artwork image for editorial, promotional, commercial or business purposes, please contact us directly for permission.

6. Returns & Withdrawal

Original Artworks Purchased Through the Online Shop:
 

We want you to feel confident when purchasing an original artwork from Sartorial by Bea.

If, after receiving your artwork, you decide that it is not the right piece for you, you may request a right of withdrawal and return within 14 calendar days of delivery, subject to the conditions below and applicable consumer law.
 

To be eligible for a return, the artwork must:

• Be returned in its original condition, without damage, alteration or modification.

• Include the original frame and passepartout, where applicable.

• Include the Certificate of Authenticity and any accompanying documentation.

• Be returned using the original packaging whenever reasonably possible, in order to ensure the artwork is adequately protected during transportation.
   

Before arranging the return, please contact Sartorial by Bea. We will provide the appropriate return instructions and guidance to help ensure that the artwork is safely prepared for its journey back to the studio.
 

The customer is responsible for the cost and safe arrangement of return shipping.

Once the artwork has been received and inspected, the applicable refund will be processed to the original payment method.
 

Alternatively, customers may choose full store credit towards another available artwork from Sartorial by Bea.
 

Artwork Damaged During Return Shipping:

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The customer is responsible for ensuring that the artwork is adequately protected and securely packaged when arranging a return.

Customers are strongly advised to use the original packaging and protective materials provided with the artwork.
 

If an artwork is returned damaged, Sartorial by Bea will assess the condition of the artwork and the packaging upon arrival. Clear photographs and supporting documentation may be requested to determine the circumstances of the damage.
 

Where the damage has occurred during the return shipment as a result of inadequate packaging or handling, Sartorial by Bea reserves the right to deduct the cost of the damage from the refund, or to withhold the refund where the artwork has suffered substantial damage or loss of value.
 

Large or Special-Handling Artworks:
 

Certain large-format artworks or artworks requiring special shipping and handling may be subject to specific return conditions.
 

Where applicable, any specific return conditions will be communicated to the customer before the purchase is confirmed.

7. Damaged Artwork Upon Delivery

If your artwork arrives damaged, please contact Sartorial by Bea within 48 hours of delivery.

Please provide clear photographs of:

• The external packaging.

• The internal packaging.

• The artwork and/or frame showing the damage.

• Any other relevant evidence of the condition upon arrival.
   

Please retain the original packaging and all shipping materials until the situation has been assessed.
 

Depending on the nature and extent of the damage, Sartorial by Bea will determine the most appropriate solution. This may include repair, replacement of damaged framing, replacement with another available artwork, or a full refund where appropriate.

8. Custom Commissions — Cancellations & Returns

Commissioned artworks are created specifically for each client according to their individual requirements and are considered personalised artworks.
 

Where permitted by applicable law, the statutory right of withdrawal does not apply to personalised or custom-made commissioned artworks once the commission has been confirmed and work has begun.
 

Once the creative process has started, cancellation of a commission is not permitted, except where otherwise required by applicable law or expressly agreed in writing.
 

If the client fails to make an agreed payment within the specified timeframe, Sartorial by Bea reserves the right to pause or withhold delivery of the artwork until payment has been received in full.
 

If the final payment is not received within the agreed timeframe, Sartorial by Bea reserves the right to retain the initial payment to cover the time, materials and work already invested in the commission, where permitted by applicable law.

9.Shipping

Shipping arrangements for original artworks purchased through the online Shop are governed by our Shipping Policy.
 

Shipping for commissioned artworks is calculated separately according to the destination and project requirements, and included as part of the personalised proposal.
 

For further information regarding packaging, tracking, international shipping, customs charges and damaged deliveries, please refer to our Shipping Policy.

10.Legal Consumer Rights

Nothing in these Terms of Service affects any mandatory consumer rights applicable to your purchase under the laws of your country of residence.

11.Acceptance of Terms:

By completing a purchase through the Sartorial by Bea online Shop or confirming a commissioned artwork, you confirm that you have read, understood and agreed to these Terms of Service.

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These Terms of Service may be updated periodically. The version applicable to your purchase or commission will be the version in effect at the time the transaction is confirmed.

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For any questions regarding these Terms of Service, please contact:

contact@sartorialbybea.com